Privacy Policy
Last updated: 6 April 2026
At Aureva Ritual, we care about your privacy and want to be clear about how we collect, use, and protect your personal information.
This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or sign up to hear from us.
Who we are
This website is operated by AUREVA RITUAL LTD.
Company number: 16962316
Registered office: Bizspace Wembley, 284 Water Road, Wembley, England, HA0 1HX
Email: info@aurevaritual.com
Phone: +44 7741082992
What information we collect
When you use our website, we may collect the following information:
- Your name
- Billing and delivery address
- Email address
- Phone number
- Order details
- Payment details needed to process your order
- Messages or enquiries you send to us
- Marketing preferences
- Technical information such as your IP address, browser type, device, and how you use our website
How we collect it
We collect information when you:
- Place an order
- Sign up to our emails
- Contact us
- Browse our website
- Interact with cookies, analytics, or advertising tools on our site
How we use your information
We use your information to:
- Process and deliver your orders
- Contact you about your order
- Respond to your questions
- Manage returns or refunds
- Improve our website and customer experience
- Keep our website secure and help prevent fraud
- Send marketing emails if you have signed up
- Measure website performance and improve our SEO, email marketing, and social media marketing
Marketing and advertising
If you choose to hear from us, we may send you emails about launches, offers, product updates, and brand news.
We also use tools to understand how our website is performing and how our marketing is working. This includes Meta tools connected through Shopify for social media marketing and ad performance.
These tools may collect information such as:
- Pages you visit
- Actions you take on our website
- Device and browser information
- IP address
- Purchase or checkout activity
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@aurevaritual.com.
Payments
Payments are processed securely through Shopify and its payment providers. We do not store your full card details ourselves.
Sharing your information
We only share your information where needed to run our business and serve you properly. This may include:
- Shopify
- Payment providers
- Delivery companies
- Email marketing providers
- Analytics providers
- Advertising partners such as Meta
- Fraud prevention and security providers
Cookies
We use cookies, pixels, and similar technologies to help our website work properly, understand how people use it, and improve our marketing.
Some cookies are essential for the website to function. Others, such as analytics or advertising cookies, are only used where needed after you give consent through our cookie banner or settings.
How long we keep your information
We only keep your information for as long as we need it for business, legal, tax, or customer service purposes.
Your rights
You have rights over your personal data, including the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information in some cases
- Object to certain uses of your information
- Withdraw consent where we rely on it
To make any request, email us at info@aurevaritual.com.
Complaints
If you have any concerns about how your information is handled, please contact us first. You also have the right to complain to the Information Commissioner’s Office.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
